Gym Owners FAQ

Ordering Process

Ordering is easy! Select the items and quantities you need from the Gym Owner's Shop. After placing your order, upload your artwork here.

Most likely, yes! We can produce quantities up towards 50,000 units. Please contact us for a custom quote.

You can upload them directly to our website or send us a jump drive with your artwork to our address. LFT is not responsible for lost or damaged drives. If sending art please have a back-up for yourself. 

20MB (megabytes)

Yes, you will receive 1 free proof prior to production.

Processing Files and Proofs

We accept the following file formats: .TIF, .TIFF, .EPS, .AI, .PSD, .BMP, .GIF, .JPG, .PNG, .PDF.

Be sure that all files have been converted to CMYK color mode.

All images need to be uploaded at a resolution of 350 dpi (signage should be 150 dpi).

Please provide the correct bleed. For the bleed for your product, refer to the bleed section.

Outline all fonts when working in Illustrator, embed fonts in other programs, and flatten all layers when working in Photoshop.

Include all files needed to process the job: page layout files, imported images, fonts and other support files.

Please compress your file(s) (2MB or larger) before uploading your files.

Bleed is the portion of the product that will be trimmed off when it is cut to the final size. Since we print your product on an oversized sheet that gets trimmed down, we require that the images extend beyond the trim zone/line. That extra margin is what we refer to as the bleed, and is used to guarantee that you don't have white edges on your product when it is trimmed to size.

If you do so, it may cause a problem. You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.

A low-resolution image contains a lower number of dots, pixels, or lines per inch. The print quality of a low-resolution image is less than that of a high-resolution image, as it lacks sharpness and fine detail. Thus, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the final print will be.

Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a high-resolution image of 350 dpi.

Since these products are printed with our digital printers, they can be uploaded at 150 dpi and will still appear crisp and beautiful.

Borders are not recommended due to possible shifting in the cutting process. Shifting may cause borders to appear uneven on the final product. Please visit our Preparing Files page for more information. 

We do not print adult content or content we deem offensive. 

When preparing artwork, DO NOT copy and paste an image off a website. These images have a low resolution and are not suitable for high-quality printing, not to mention that images that are not your own and are found on the Internet, may be copyrighted. 

Although we do not guarantee 100% color matching, we recommend limited usage of blues and reds, simply because they are the hardest colors to match. We also recommend limited usage of dark and heavy colors on uncoated stock (or on 70 lb. stock), because the paper may soak in the color and offset.

We do not guarantee a 100% color match, but we do guarantee a 85% color match to industry standards, due to the type of printing we offer. Thus, there may be up to a 15% color shift on your final printed product. 

We do not print from PANTONE® colors; you are responsible for providing us the CMYK files. 

When you upload your files to our website, you will have the option to request a proof of your designs. This proof is basically a preview or a picture of what your designs look like. We provide 1 online proof with a downloadable PDF to view after submitting your artwork. 

Please allow up to 24 hours (1 business day) for all products. 

Pricing

A $10 reprocessing fee applies to re-uploaded files. 

Prices are subject to change at any time. We are an online-based company, and updates are made as the site is developed. 

Payment and Billing

We accept Visa, Mastercard, Discover, American Express, PayPal, and Amazon Pay. 

We will charge your credit card upon initial order. 

If you do not have an order history with us, and the order placed is above $400, we require a credit card authorization form to be filled out, emailed, and/or faxed to us, along with a legible copy of the credit card. This policy is for security reasons, and to prevent any fraudulent activities. 

As stated in our Terms of Service, we request a copy of your credit card for security reasons. This is to ensure the cardholder is the person who is getting charged, to prevent fraudulent activities, and ensure safety for both parties involved. 

Receipts can be found online in your account, under "Order History".

It takes 10-15 business days for us to issue you a refund. Please allow up to 48 hours for the credit to appear in your account. When your refund is issued, you will receive an email confirmation as notification. 

Shipping

Shipping carrier is based on the zip code. The shipping carrier will be provided once tracking information is available. 

Shipping time is separate from the production time and begins after production has been completed. Shipping time is the length of time it takes for the shipping carrier to deliver your package once it has been printed. Shipping time varies depending on the destination from which your package will be shipped and delivered to, and the shipping method you have chosen. 

We will ship your order only after we finalize the payment and it is done printing and is ready for shipment. You will receive an email notification as soon as it is ready. The email will include the tracking numbers so that you can track your packages with the shipping carrier. 

Order Issues

As soon as we process and review your files, you will receive a proof where you can view your files (if you have requested a proof). 

Although we maintain the same quality and thickness of our paper stocks, certain stocks may appear slightly different due to the manufacturer the stock was ordered from. 

We do not guarantee a 100% color match, but we do guarantee 85% color match to industry standards due to the type of printing we offer. We are not responsible for the colors used when creating your own design. 

We allow our customers 3 attempts to submit the order correctly, otherwise the order is canceled. Files that have a low resolution and incorrect file format will be canceled after the 2nd unsuccessful attempt. We cancel the order so there is no confusion with printing the wrong files. We then ask you to place a new order. 

We will not make corrections or changes to your file(s) for any reason.

However, we do offer design services to ensure the quality of your final product meets your standards.

It takes approximately 1-2 business days for our department to review, analyze and resolve the problem with your order. 

After reviewing the misprinted order, if we find an error that we made on your order, we will either reprint your product at no charge to you, or supply you with a coupon code/discount code as the reimbursement for your order. 

We do our best to prioritize reprints over standard orders, however, reprint time is usually the same as standard production time. 

If the package is lost, you will need to send an email to info@LFT-club.com, and include your order number and the problem on the subject line. Please allow us 24 hours to start the trace. Once we start the trace, allow 1-8 business days for us to receive information from the shipping carrier. We will notify you as soon as we hear from the shipping carrier.

If your package is damaged, you must notify LFT of the damage within 6 business days of receiving the order. You will need to send us an email to info@LFT-club.com, with your order number and problem on the subject line. Please allow us 24 hours to relay this information to the shipping carrier. In order to receive the replacement, you must wait 1-5 business days for us to receive the claim paperwork from the shipping carrier.

Keep in mind that lost or damaged claims can only be filed for shipments over $50 in value. LFT is not responsible for third-party shipping errors, omissions or damaged shipments.

You will need to hold onto the damaged package for up to 5 business days, or until we hear back from the shipping carrier. Please note that you can use anything that is still in good condition within that package, but make sure to hold onto the damaged portion and the box. 

Traces usually take anywhere between 1-8 business days from the date the trace was opened. If somehow you can locate or find the package, please notify us immediately so that we can proceed with any necessary procedures. 

We will start reprinting your order once we receive the claim or when we receive information regarding the trace. 

When you receive 10-50 products with some sort of press mark on them, they are usually the extra prints. 

When designing artwork, please keep in mind that shifting can occur during the cutting process. Visit our Preparing Files page for more information. We do not recommend having borders due to a possible cutting shift when your products are trimmed. 

LFT is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors made by customers.

LFT will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.

If a job is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund.

For orders between $0 - $199.99: $15 fee. For orders between $200 - $299.99: $30 fee. For orders of $300 or more: 10% of the total order will be charged.

General

Offset printing is the process by which an inked image is transferred from a plate to a rubber blanket, and finally to the surface of the paper. Digital printing is the reproduction of a digital image on a physical surface. It is a direct process, much like printing a file to your desktop printer, where the files are sent directly to the printer. Offset printing produces higher-quality prints because the plate transfers the text and graphics to a rubber blanket, which is then directly transferred to the paper. The result is clean and crisp text and images.

Offset printing produces higher-quality products at lower costs than digital printing. Even though offset requires larger quantities, it is the most affordable method to produce quality prints for commercial printing. On the contrary, digital printing is a speedier process for low-quantity orders, making it ideal for those looking to receive small jobs quickly. In addition, digital printing offers more customization options, such as variable data printing. In the end, both offset and digital printing can produce great results, depending on your needs and deadline.

We do not take orders via phone. All orders must be placed online. 

Since we're a web-based company, the majority of our communication is conducted online via email. 

We use HEIDELBERG OFFSET® sheet-fed presses.

We do not support spot color printing. We print using a 4 color process only (all of our products are printed with CMYK, also known as cyan, magenta, yellow, and black inks).